bb88's Privacy Policy
bb88 treats your personal information with the highest importance. This policy explains what information is collected, how it is used, and how your privacy is ensured.
This Privacy Policy ("Policy") applies to all users of bb88's website and services. By using bb88's services, you are considered to have agreed to the terms of this Policy. For any questions or concerns, contact us at [email protected].
Definitions & General Principles
In this Policy, "personal information" means any information that can directly or indirectly identify an individual. "Processing" refers to all activities involving information, including collection, storage, modification, use, and deletion.
bb88 considers the privacy of users in Bangladesh a fundamental right. We believe you have the right to enjoy gaming in a safe and transparent environment. That is why we collect only the information that is essential for the proper operation of our services.
This Policy may be updated from time to time. We will notify you appropriately of any significant changes. We recommend checking this page regularly.
What Information We Collect
bb88 collects the following types of information. Each category is clearly stated so you can remain fully informed.
Identity Information
- Name, date of birth, and nationality
- Address and contact details (email and mobile number)
- National ID card or passport details (for identity verification)
- Account username and password (stored in encrypted form)
Financial Information
- bKash, Nagad, Rocket, or bank account numbers (for deposits and withdrawals)
- Transaction history — deposit amounts, withdrawal amounts, and dates
- Information related to bonuses and rewards
No full payment card numbers are stored on our servers. All financial information is protected through SSL encryption.
Technical & Usage Information
- IP address, device type, and operating system
- Browser type and language settings
- Traffic source, pages visited, and time spent on the site
- Gaming activity history (which games were played, bet amounts, etc.)
- Information obtained from cookies and similar tracking technologies
Purpose of Information Use
bb88 uses collected information only for the following purposes:
Account management: Creating, verifying, and maintaining your account and processing transactions.
Service improvement: Analysing data to improve your experience and develop new features.
Security & fraud prevention: Monitoring to detect unauthorised account access and suspicious activity.
Customer support: Resolving your issues and maintaining communication through support channels.
Responsible gaming: Analysing your gaming habits to provide assistance when needed.
Legal compliance: Adhering to applicable laws, regulations, and directives from regulatory authorities.
Communication & notifications: Sending relevant promotional offers, system updates, and important notices — only with your consent.
Cookies & Tracking Technologies
bb88 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help remember your preferences, login details, and information about how you use the site.
Types of Cookies
- Essential cookies: Required for the core functionality of the site, such as maintaining login sessions and ensuring security.
- Functionality cookies: Used to remember your language preferences, display settings, and other personal preferences.
- Analytics cookies: Used to monitor site traffic and improve the quality of our services.
- Marketing cookies: Used to display relevant advertisements and offers — only with your consent.
You can disable cookies at any time from your browser settings. Please note that disabling essential cookies may affect some functionality of the site.
Information Sharing & Disclosure
bb88 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
Only relevant information is shared with trusted service providers for limited purposes such as payment processing (bKash, Nagad, Rocket, bank transfers), technical infrastructure, and customer support. These providers are contractually bound to comply with our privacy standards.
Legal Obligations
bb88 may be required to disclose information under a court order, a lawful request from law enforcement, or applicable law. In such cases, we will endeavour to notify you within the limits permitted by applicable law.
Business Restructuring
If there is any change in the ownership or management of bb88, user information may be transferred as part of that process. In such cases, the new ownership will be bound to comply with the terms of this Policy.
Data Storage & Security
bb88 has implemented industry-standard security measures to protect your personal information.
Technical Security Measures
- All data transmission is secured through SSL (Secure Socket Layer) encryption
- Sensitive information stored on servers is kept in encrypted form
- Regular security audits and vulnerability assessments are conducted
- Access control — only authorised personnel have access to personal information
- Two-Factor Authentication is supported
Data Retention Period
bb88 retains your information only for as long as necessary. Even after an account is closed, certain information may be retained for a defined period for legal obligations, dispute resolution, or fraud prevention. After the specified period, information is securely deleted.
While we strive to ensure the highest level of security, it is not possible to guarantee complete security for any information transmitted or stored over the internet. We therefore recommend keeping your account password confidential and avoiding the use of unsecured networks.
Your Rights & Controls
bb88 believes every user should have full control over their own information. Your rights are set out below:
Right to access: You may request a copy of your personal information held by bb88 at any time.
Right to rectification: If your information contains any errors or is incomplete, you may request a correction.
Right to erasure: Except where legal obligations apply, you may request that your information be deleted.
Right to object to processing: You may object to the processing of your information for specific purposes, particularly for marketing communications.
Right to data portability: You may request your information in a structured, commonly usable format.
Right to withdraw consent: You may withdraw permission for consent-based processing of your information at any time.
To exercise any of the above rights, email [email protected]. We will respond to your request as quickly as possible after appropriate verification.
Protection of Children & Minors
bb88's services are for users aged 21 and above only. We do not intentionally collect any information from minors.
Users must verify their age at the time of registration. If we have reasonable grounds to believe an account is being operated by a minor, the account will be suspended immediately and any collected information will be deleted.
If a parent or guardian suspects their child has used bb88's services, please contact [email protected] immediately.
Third-Party Links & Services
bb88's website may occasionally contain references to third-party websites. We are not responsible for the privacy policies or practices of those external websites. We recommend reading the privacy policy of any third-party service before using it.
Payment service providers (bKash, Nagad, Rocket, etc.) operate under their own privacy policies, and bb88 is not responsible for their practices.
Policy Changes & Updates
bb88 periodically reviews and updates this Privacy Policy as needed. If any significant changes are made to the Policy:
- A notification will be sent to your registered email
- A notification banner will be displayed on the site
- The "Last Updated" date at the top of this page will be updated
If you continue using bb88's services after any changes, you will be considered to have agreed to the updated Policy. If you do not agree with the changes, you may close your account.
Contact & Complaints Resolution
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our data protection team:
Email: [email protected]
Live Chat: Available in Bengali and English through our 24/7 support service.
We are committed to processing your request as quickly as possible. However, complex matters may require some additional time. Additional information may be requested to verify your identity.
bb88 believes that open communication and transparency are the foundation of long-term trust. Every complaint you raise is important to us and we are always committed to resolving it to your satisfaction.
Related Policies
Visit the pages below to read bb88's full terms of use and responsible gaming guidelines.